Saltburn Solidarity CIO takes all complaints seriously. If you have a general complaint or concern it will be managed by one of our trustees, Peter Neal, you can contact him by either:
- Email Peter directly at saltburnsolidarityfoodbank@gmail.com
- Write to Peter at Saltburn Solidarity CIO, 2 Windsor Road, Saltburn, TS12 1BH
- Fill in the online form below
We will always treat your complaints seriously.
We will treat you politely, fairly and respect your confidence.
Our Complaints Procedure
First Stage
If you complain by email or by post, we will resolve it or acknowledge receipt of it within 5 working days.
If the complaint is more complex, we will contact you again with a resolution within 10 working days of receipt.
Second Stage
Hopefully, you will be satisfied with our response.
However, if not, please let us know. We will then escalate your complaint to the Chair of the Trustees.
They will lead an investigation and contact you with a resolution within 10 working days.
Third Stage
If you are still unhappy, you can contact the Charity Commission who will independently investigate your complaint.
You can contact them on their website: https://www.gov.uk/complain-about-charity.